Mack and Karen wanted to focus on creating team-building training and support materials to improve retention of their team members. They also recognized, with a distributed team, that these materials had the best chance of being utilized if they were easily accessible. With guidance from their coach, Bene Cipolla, the Taproot team created an intranet system, which now houses all of their orientation documentation, the new Taproot employee handbook and training videos. By creating this intranet portal, Mack and Karen feel like they’ve created a resource that will directly impact their ability to retain new team members.

Mack and Karen were able to hire a new part time employee and onboarded them using their new intranet and materials. That employee is still part of the team – an important data point that suggests Mack and Karen’s new system is increasing employee retention and satisfaction.

Successes:

Created employee handbook

Made and retained new hire

Launched employee intranet system and refined onboarding process